Customer Care & Support Policy

At AB Mall, customer satisfaction and quality assurance are central to our philosophy. We ensure every parcel dispatched across Pakistan meets strict standards of quality and care.

Official Store Policy • Updated October 2026

1. Comprehensive Quality Inspection

Before any product is dispatched from our fulfillment center, it undergoes an extensive inspection process. Our team verifies that products are brand new, intact, and equipped with all included parts and accessories.

Our Standard: Every item across fashion, home, electronics, and daily essentials is inspected and safely packed before leaving our warehouse.

2. Safe Transit & Free Nationwide Delivery

We provide 100% Free Nationwide Delivery across Pakistan within 3 to 5 business days. All items are packed using heavy-duty shockproof packaging and weather-resistant wraps to protect against transit stress.

3. Parcel Inspection Upon Arrival

Customers are encouraged to inspect their package exterior upon delivery. If you ever notice any physical transit damage or receive an incorrect item, please notify our customer care team promptly so we can resolve the issue immediately.

4. Dedicated Order Support

If you experience any challenge with an order, item suitability, or package status, our customer support team is ready to assist you via phone or WhatsApp:

Hotline & WhatsApp: 0346 1785540
Customer Email: support@abmall.com